Company overview
| Company Name | Shopperstar Trading Co. Ltd. |
|---|---|
| Location | Casa by Meridian, Orient Tower, 2nd floor, unit A01-01. Building No 1, Harvard street Diamond Island, Phum 14, Sangkat Tonie Bassac, Khan Chamkarmon, Phnom Penh, Cambodia |
| Representative Director | Yan Narith |
| Established | March 2023 |
| Capital | 40,000,000KHR |
| Number of Employees | 5 |
| Main Business Activities | Operation of a fashion online shopping site |
User Guide
About Payment
Credit Card【Accepted Cards】
The following cards are accepted.
Full payment is possible with all card companies.
| Card Company | Payment Method |
| VISA | Full payment only |
| MASTER | Full payment only |
If the credit card cannot be used due to the customer's usage status, we will guide you to change your credit card information or payment method, or we may cancel your order. If you cannot change within 7 days after being guided to change the credit card information or payment method, your order will be automatically cancelled.
※Identity verification (such as phone confirmation) may be required when placing an order.
※Credit cards under a different name than the customer's are not accepted.
※No credit card usage slip is issued in our settlement system.
※For inquiries about payment by credit card, please contact us here.
About Shipping
【Carrier】 Sagawa Express【Notes】【Caution】
・After the order is confirmed, we will proceed with the shipping process within 1-3 business days. Delivery will take approximately 7-10 days after the shipping process is completed.
【Timing of Product Shipment】
Unless otherwise specified,
we will ship within 1-3 business days after order confirmation.
【Shipping Fee Chart】
Flat rate: USD 5
Cancellation & Returns
Our store follows the conditions below. Please check the details at each link.Cancellation following the customer's request (before product shipment)
Refund following the customer's request
Exchange following the customer's request
Refund due to product defects
Exchange due to product defects
■ Cancellation due to customer's convenience (before product shipment)
Cancellation is possible from the purchase history without any reason within 30 minutes of placing the order.
For cancellations after more than 30 minutes from the order, please check the following conditions.
Conditions
Please ensure the recipient name for the shipment is a 'personal name' and not a corporate name.
Orders without a verifiable personal name may be cancelled at our discretion due to customer's convenience, so please understand in advance.
Cancellation is accepted before we start the shipment preparation, if contacted via email or phone.
Contact: info@anthrakerism.com
- 【Order number】
- 【Customer's name】
- 【Details】
For emails received after 5 PM or on non-business days, please note that we will reply on the next business day.
The following cases are not eligible for returns:
· Products over 8 days from delivery
· Products used by the customer
· Products damaged or soiled by the customer
· Products without accessories like seals/shrink wrap/bags/boxes
· Multiple color-variations purchased with the intention of returning
Refund amount
We will refund the full payment amount.
※ For credit card payments, we will cancel the charge. For details, please contact your card company.
※ We will refund to the credit or debit card used by the customer.
Cancellation is possible from the purchase history without any reason within 30 minutes of placing the order.
For cancellations after more than 30 minutes from the order, please check the following conditions.
Conditions
Please ensure the recipient name for the shipment is a 'personal name' and not a corporate name.
Orders without a verifiable personal name may be cancelled at our discretion due to customer's convenience, so please understand in advance.
Cancellation is accepted before we start the shipment preparation, if contacted via email or phone.
Contact: info@anthrakerism.com
- 【Order number】
- 【Customer's name】
- 【Details】
For emails received after 5 PM or on non-business days, please note that we will reply on the next business day.
The following cases are not eligible for returns:
· Products over 8 days from delivery
· Products used by the customer
· Products damaged or soiled by the customer
· Products without accessories like seals/shrink wrap/bags/boxes
· Multiple color-variations purchased with the intention of returning
Refund amount
We will refund the full payment amount.
※ For credit card payments, we will cancel the charge. For details, please contact your card company.
※ We will refund to the credit or debit card used by the customer.
■ Refund following the customer's request
Refunds will be made under the following conditions:
Conditions
We only accept unopened and unused items within the response period, notified by phone or email.
Please contact us within 7 days of product arrival for returns or exchanges.
＜For customer convenience returns＞
◎ Different from image
◎ Color difference from the monitor
◎ Customer's order mistake
Required information (mandatory)
1. Payment method at the time of order：
2. Request： Return ( ) or Exchange ( )
3. Name of product(s) for return/exchange (multiple allowed)：
4. Reason for return/exchange ：
5. Details for exchange request ※Mandatory for exchange requests：
6. Photo of defective part in case of defects, wrong delivery, or shortage
Response period
Within 7 days of product arrival if contacted
Refund amount
Shipping costs for returns/exchanges due to customer convenience will be borne by the customer.
Fees (cash on delivery fee, convenience store post-payment fee, transfer fee, post-payment settlement fee, etc.) will be the customer's responsibility.
※ If the purchase was made with free shipping, an initial shipping fee of USD 6 will be added to the return shipping cost.
The shipping cost for returns/exchanges varies depending on the weight and region of the parcel, which will be informed after confirming the volume/weight upon arrival. Please understand.
※ We will refund to the credit or debit card used by the customer.
Return shipping cost
Customer's responsibility
Notes
Please be aware
※ If you wish to exchange, please return the existing order product and place a 'new order' for the desired product.
ㆍ If there is no stock available, we cannot accept exchanges. Please understand in advance.
We will contact you with details after checking the stock availability.
ㆍ Shipping costs for the exchange will be borne by the customer.
ㆍ Return shipping costs vary depending on the courier and your region
ㆍ Breakdown of shipping costs for exchange
※ If the purchase was made with free shipping, an initial shipping fee of USD 6 will be added to the return shipping cost.
The shipping cost for returns/exchanges varies depending on the weight and region of the parcel, which will be informed after confirming the volume/weight upon arrival. Please understand.
Refunds will be made under the following conditions:
Conditions
We only accept unopened and unused items within the response period, notified by phone or email.
Please contact us within 7 days of product arrival for returns or exchanges.
＜For customer convenience returns＞
◎ Different from image
◎ Color difference from the monitor
◎ Customer's order mistake
Required information (mandatory)
1. Payment method at the time of order：
2. Request： Return ( ) or Exchange ( )
3. Name of product(s) for return/exchange (multiple allowed)：
4. Reason for return/exchange ：
5. Details for exchange request ※Mandatory for exchange requests：
6. Photo of defective part in case of defects, wrong delivery, or shortage
Response period
Within 7 days of product arrival if contacted
Refund amount
Shipping costs for returns/exchanges due to customer convenience will be borne by the customer.
Fees (cash on delivery fee, convenience store post-payment fee, transfer fee, post-payment settlement fee, etc.) will be the customer's responsibility.
※ If the purchase was made with free shipping, an initial shipping fee of USD 6 will be added to the return shipping cost.
The shipping cost for returns/exchanges varies depending on the weight and region of the parcel, which will be informed after confirming the volume/weight upon arrival. Please understand.
※ We will refund to the credit or debit card used by the customer.
Return shipping cost
Customer's responsibility
Notes
Please be aware
※ If you wish to exchange, please return the existing order product and place a 'new order' for the desired product.
ㆍ If there is no stock available, we cannot accept exchanges. Please understand in advance.
We will contact you with details after checking the stock availability.
ㆍ Shipping costs for the exchange will be borne by the customer.
ㆍ Return shipping costs vary depending on the courier and your region
ㆍ Breakdown of shipping costs for exchange
※ If the purchase was made with free shipping, an initial shipping fee of USD 6 will be added to the return shipping cost.
The shipping cost for returns/exchanges varies depending on the weight and region of the parcel, which will be informed after confirming the volume/weight upon arrival. Please understand.
■ Exchange Due to Customer's Convenience
We will exchange the product under the following conditions:
Conditions
We only accept unopened and unused items that are reported within the response period by phone or email.
Please contact us within 7 days of product arrival for return or exchange.
＜In case of return due to customer's convenience＞
◎ Different from image
◎ Color difference from the monitor
◎ Customer's order mistake
Required Information (Mandatory)
1. Payment method at the time of order：
2. Request： Return( ) or Exchange( )
3. Product name(s) for return/exchange (multiple acceptable)：
4. Reason for return/exchange ：
5. Details for exchange request ※Mandatory for those who wish to exchange ：
6. Attach photo of the defective part in case of defects, wrong delivery, or shortage
Response Period
Within 7 days of product arrival if contacted
Return Shipping Cost
Customer's responsibility
Reshipping Cost
Customer's responsibility
Notes
Please note that exchanges may not be possible if the same product cannot be arranged. In such cases, please accept a refund.
We will exchange the product under the following conditions:
Conditions
We only accept unopened and unused items that are reported within the response period by phone or email.
Please contact us within 7 days of product arrival for return or exchange.
＜In case of return due to customer's convenience＞
◎ Different from image
◎ Color difference from the monitor
◎ Customer's order mistake
Required Information (Mandatory)
1. Payment method at the time of order：
2. Request： Return( ) or Exchange( )
3. Product name(s) for return/exchange (multiple acceptable)：
4. Reason for return/exchange ：
5. Details for exchange request ※Mandatory for those who wish to exchange ：
6. Attach photo of the defective part in case of defects, wrong delivery, or shortage
Response Period
Within 7 days of product arrival if contacted
Return Shipping Cost
Customer's responsibility
Reshipping Cost
Customer's responsibility
Notes
Please note that exchanges may not be possible if the same product cannot be arranged. In such cases, please accept a refund.
■ Refund Due to Product Defects
Refunds will be made under the following conditions:
Conditions
We respond only to cases reported within the response period by phone or email, regardless of product usage.
Please contact us within 7 days of product arrival, enter the required information below, and notify us of your return or exchange request.
We will reply with confirmation of acceptance and return instructions. Please return the product according to our guidance.
※ Returns and exchanges due to slight differences in product texture and color will be treated as customer convenience.
Required Information (Mandatory)
1. Payment method at the time of order ：
2. Request： Return( ) or Exchange( )
3. Product name(s) for return/exchange (multiple acceptable) ：
4. Reason for return/exchange ：
5. Details for exchange request ※Mandatory for those who wish to exchange ：
6. Attach photo of the defective part in case of defects, wrong delivery, or shortage
Response Period
Within 7 days of product arrival if contacted
Refund Amount
We will cover all shipping and handling fees for returned or exchanged items.
Conditions
ㆍ Received a different product than ordered.
ㆍ Product has damages, stains, or scratches.
※ However, it is not eligible for exchange if it is stated on the product page beforehand.
※ Generally, exchanges will be for the same product.
※ We will refund to the credit or debit card used by the customer.
Return Shipping Cost
Store's responsibility
Notes
Please notify us by phone or email if you wish to receive a refund.
Please be aware
ㆍ Please follow the detailed return and exchange instructions sent by us in our email. We kindly ask you to confirm them and proceed with the return.
ㆍ In case of exchange, it will generally be for the same product. If the exchange item is not available, or if you wish to return, we will send you instructions for the return. Please check them.
Refunds will be made under the following conditions:
Conditions
We respond only to cases reported within the response period by phone or email, regardless of product usage.
Please contact us within 7 days of product arrival, enter the required information below, and notify us of your return or exchange request.
We will reply with confirmation of acceptance and return instructions. Please return the product according to our guidance.
※ Returns and exchanges due to slight differences in product texture and color will be treated as customer convenience.
Required Information (Mandatory)
1. Payment method at the time of order ：
2. Request： Return( ) or Exchange( )
3. Product name(s) for return/exchange (multiple acceptable) ：
4. Reason for return/exchange ：
5. Details for exchange request ※Mandatory for those who wish to exchange ：
6. Attach photo of the defective part in case of defects, wrong delivery, or shortage
Response Period
Within 7 days of product arrival if contacted
Refund Amount
We will cover all shipping and handling fees for returned or exchanged items.
Conditions
ㆍ Received a different product than ordered.
ㆍ Product has damages, stains, or scratches.
※ However, it is not eligible for exchange if it is stated on the product page beforehand.
※ Generally, exchanges will be for the same product.
※ We will refund to the credit or debit card used by the customer.
Return Shipping Cost
Store's responsibility
Notes
Please notify us by phone or email if you wish to receive a refund.
Please be aware
ㆍ Please follow the detailed return and exchange instructions sent by us in our email. We kindly ask you to confirm them and proceed with the return.
ㆍ In case of exchange, it will generally be for the same product. If the exchange item is not available, or if you wish to return, we will send you instructions for the return. Please check them.
■ Exchange Due to Product Defects
We will exchange the product under the following conditions:
Conditions
Upon receiving the product, please ensure to check for any defects and verify that the order is correct.
If you wish to return or exchange the product, please contact us within 7 days of product arrival.
Please return the product to the specified return address within 7 days including the day you contacted us.
After contacting us for an exchange, please return the product within 7 days to the specified return address.
Once the product arrives at our store, we will proceed with the refund or exchange process.
The following cases are not eligible for returns:
ㆍ Products over 8 days from delivery
ㆍ Products used by the customer
ㆍ Products damaged or soiled by the customer
ㆍ Products without accessories like seals/shrink wrap/bags/boxes
ㆍ Special promotional items such as lucky bags (bulk buy sets)
ㆍ Products purchased using coupons (exchange is possible)
ㆍ Products that are non-returnable and non-exchangeable by nature. Products stated as non-returnable and non-exchangeable on the product page
ㆍ Cases where multiple sizes or colors are purchased with the intention of returning
Response Period
Within 7 days of product arrival if contacted
Return Shipping Cost
Store's responsibility
Reshipping Cost
Store's responsibility
Notes
Please note that exchanges may not be possible if the same product cannot be arranged. In such cases, please accept a refund.
Cooling-Off
Please note that there is no cooling-off period for mail-order purchases according to law, and thus cancellation by cooling-off is not possible.
We will exchange the product under the following conditions:
Conditions
Upon receiving the product, please ensure to check for any defects and verify that the order is correct.
If you wish to return or exchange the product, please contact us within 7 days of product arrival.
Please return the product to the specified return address within 7 days including the day you contacted us.
After contacting us for an exchange, please return the product within 7 days to the specified return address.
Once the product arrives at our store, we will proceed with the refund or exchange process.
The following cases are not eligible for returns:
ㆍ Products over 8 days from delivery
ㆍ Products used by the customer
ㆍ Products damaged or soiled by the customer
ㆍ Products without accessories like seals/shrink wrap/bags/boxes
ㆍ Special promotional items such as lucky bags (bulk buy sets)
ㆍ Products purchased using coupons (exchange is possible)
ㆍ Products that are non-returnable and non-exchangeable by nature. Products stated as non-returnable and non-exchangeable on the product page
ㆍ Cases where multiple sizes or colors are purchased with the intention of returning
Response Period
Within 7 days of product arrival if contacted
Return Shipping Cost
Store's responsibility
Reshipping Cost
Store's responsibility
Notes
Please note that exchanges may not be possible if the same product cannot be arranged. In such cases, please accept a refund.
Cooling-Off
Please note that there is no cooling-off period for mail-order purchases according to law, and thus cancellation by cooling-off is not possible.
About Refunds
The method of refund depends on the payment method used for the order.
ㆍ Credit Card Payment
Reprocessing of the credit charge or cancellation of the charge.
Steps for Returns and Exchanges
(1) Request a return or exchange using the return/exchange request form.
(2) After receiving a reply from the store, prepare the package according to the email's instructions.
(3) Send the packaged product to the return address via cash on delivery within 10 days from the date of the detailed return instructions sent by our store.
ㆍ There may be some deviations in the collection timing due to traffic conditions.
ㆍ If there are any issues such as failure to collect the package, please contact info@anthrakerism.com.
ㆍ Customers who wish to use the return/exchange collection service, please apply here Contact Us. A representative will guide you further.
Return Address
Address
Casa by Meridian, Orient Tower, 2nd floor, unit A01-01. Building No 1, Harvard street Diamond Island, Phum 14, Sangkat Tonie Bassac, Khan Chamkarmon, Phnom Penh, Cambodia
Please return the product within 10 days from the date of our detailed return instructions.
Products may get damaged during transportation.
ㆍ As soon as the returned product arrives, we will notify you by email.
Please be aware
If deemed malicious, such as repeatedly returning or exchanging without the intent to purchase, refusing to accept the package, or if the customer does not understand our product philosophy, we regret to say that we may refuse future orders and returns.